My store doesn't do cash refunds without a receipt. Period. If you cannot prove that you bought the item with cash, then you don't get cash back. I really don't understand how this is so difficult for everyone, especially since many of these people buy things with THE FULL INTENTION of returning them a few days later, so why wouldn't you keep the damn receipt!? But I digress.
Some lady came in a couple days after Christmas trying to get cash back for a game. We gave her the usual spiel about how we can't do cash refunds without a receipt, but she was welcome to exchange it for another game. Things escalated quickly.
"WELL, THIS IS SOME GREAT FUCKING CUSTOMER SERVICE," she screamed as she flounced to the door.
"I'M GOING TO TEAR APART MY HOUSE AND FIND THAT RECEIPT AND MAKE YOU GIVE ME MY MONEY BACK."
"Please do," said the Veteran. "If you have the receipt, there's no problem."
"MERRY CHRISTMAS," she yelled, and then- wait for it- she broke the door.
She slammed the door so hard that it broke.
Fortunately, the glass wasn't broken, just the pump that stops it from slamming shut. We only had to suffer through one or two days of the door slamming every time someone used it before it was fixed.
Unfortunately, she never did show up with the receipt, so we never got to go all "Oh heeey, we have you on camera breaking our door! This is me calling the cops! MERRY CHRISTMAS LOL!"
And really, since when does "customer service" entail giving free cash to random members of the public? Need I remind everybody, again, that Buying Stuff is not the same as Putting Your Money In The Bank? And that you don't get to withdraw Money from your Stuff whenever you want?
WHY.
You forgot the part about her ripping her product from out of my hands. That was my favorite part.
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