I'm not making that up.
So, we recently had a price drop on the Injustice: Gods Among Us collector's edition, and as such, our website is completely sold out of them. Normal Guy came in one day to ask if there's another way to get it.
Now, Normal Guy shops at our store all the time, so I decided to go out on a limb for him.
"I can ask [store on the other side of the state] to mail us one for you," I said.
"Great. Can I pay for it now?"
"No, because I don't know when it'll get here." Note that I did not take this man's money.
"So, can I pick it up this weekend?" It was Friday.
"No, but it might be here sometime next week."
I called the other store, and they said they would send it. I told Normal Guy that it was being shipped, and that I would call him when it arrived.
Fast forward one week. It should be noted that this week is Grand Theft Auto week, so all our stores have been insanely busy. He called the store.
"HI, THIS IS [NORMAL GUY.] I ORDERED AN INJUSTICE COLLECTOR'S EDITION AND I WAS WONDERING IF IT'S EVER COMING."
"One sec, let me check on that." I put him on hold and call the store that was supposed to send it to us.
"Hi, did you send us that Injustice?"
"Uh, no, it's still here. I'll get that sent out for you."
So, the other store never sent it. I went back to the other line to give him an update, but he'd hung up on me. I looked up his rewards info and tried to call him, but the number attached to his rewards card was disconnected.
Fast forward one day, to today. First thing when the store opened, I got a call from our corporate office.
"Hi, I just got a call from a customer named [Normal Guy]," she began.
We're going to update his name to Comrade Asshat.
"Comrade Asshat ordered a copy of Injustice and hasn't received it yet," she said.
"Yeah. He hasn't bought anything, I just told him we'd try to get another store to send it to us, and I just got confirmation that the other store sent it. Whenever Comrade Asshat calls us, he hangs up, and the phone number we have for him is disconnected. We have no way to get in touch with him."
"...Oh." Corporate lady sounded like she felt bad for me. "This is the phone number he gave me. I'll... call him and tell him it's on the way."
I anticipate that Comrade Asshat, if the game gets here and if we can actually get ahold of him, will ask for an additional discount for his trouble.
I anticipate that we'll all laugh in his face.
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